The Fayette Tribune, Oak Hill, W.Va.

Local News

April 15, 2013

Get WVAW water quality reports online

West Virginia American Water announced this week that the company’s 2012 consumer confidence reports on water quality will be available online to customers this spring and will not be printed and mailed to all customers as in previous years. Messages included on upcoming water bills will provide customers with a direct URL address to access their specific water quality report. The reports can also be found online at

In January 2013, the United States Environmental Protection Agency (EPA) announced that water utilities had the option to inform customers of the annual report’s availability at a specific website address as opposed to printing and either direct mailing or including the annual report as a bill insert. West Virginia American Water officials say they acted swiftly to take advantage of this more efficient and environmentally friendly option for delivering reports on its 2012 water quality information.

According to EPA data, 4,243 drinking water notices of violation (NOVs) were issued throughout the state of West Virginia last year. Almost 300 drinking water systems received at least one NOV. WVAW, which serves one-third of the state’s population, received only one, which was due to a reporting failure for a water sample within a specific quarter in one district. Company-wide, American Water reported drinking water and wastewater compliance rates greater than 99 percent in 2012.

“The fact that West Virginia American Water performed 127 times better than the average drinking water system in the state last year is a testament to the dedication of our team of water quality and plant operations professionals who work hard each and every day to ensure the highest quality water and service to our customers,” said Jeff McIntyre, company president.

This new delivery method of annual water quality reports supports the water industry’s commitment to ongoing environmental quality and does not minimize the importance of the annual report to customers, according to McIntyre.

The annual water quality report, or consumer confidence report, is a performance measure of the quality of water supplied by WVAW against the compliance standards established by the U.S. Environmental Protection Agency and West Virginia Bureau for Public Health. The report describes local drinking water sources, testing conducted on the water, substances detected and the levels of those substances. Commonly asked questions and answers concerning local drinking water are also included in the report.

Reports from all of the company’s own water treatment plant systems are currently available online. Reports from the company’s purchased water systems will be posted online as soon as the information is available from the supplier systems. Printed copies of the report will be available to customers who cannot or do not wish to access it online. Customers can call the company’s customer service center toll-free at 1-800-685-8660 and request that a copy of their local district’s report be mailed to them.

More information can be found by visiting


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